A TOTAL QUALITY MANAGEMENT APPROACH TO CIVIL ENGINEERING CONSULTING

Authors

  • G.A.L. Ambrose VIP Consulting Engineers (Pty) Ltd, South Africa
  • S.J. Claasen Department of Industrial and Systems Engineering, University of Pretoria, South Africa

DOI:

https://doi.org/10.7166/15-1-239

Abstract

ENGLISH ABSTRACT: The article describes the development of a framework for the implementation of a Total Quality Management (TQM) approach in the civil consulting industry through the five phases of the typical civil engineering project. For any project to be successful the project team members must take collective and individual responsibility for their role in the project implementation. The organisational goal is

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Published

2011-11-05

How to Cite

Ambrose, G., & Claasen, S. (2011). A TOTAL QUALITY MANAGEMENT APPROACH TO CIVIL ENGINEERING CONSULTING. The South African Journal of Industrial Engineering, 15(1). https://doi.org/10.7166/15-1-239

Issue

Vol. 15 No. 1 (2004)

Section

General Articles

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