ADOPTION OF SOFTWARE AS A SERVICE: A FUZZY APPROACH TO RANKING THE DETERMINANTS

Authors

DOI:

https://doi.org/10.7166/33-4-2639

Keywords:

Software as a Service, SaaS, Cloud computing, Adoption models, Adoption factors, Fuzzy logic, Analytic hierarchy process, AHP

Abstract

‘Software as a Service’ (SaaS) holds various benefits for organisations; however, SaaS solutions are not enjoying widespread adoption in South Africa. Hence, to improve the competitiveness of South African organisations, this study ranked SaaS adoption factors according to their influence on a SaaS adoption decision. This novel approach from a South African perspective implemented an integrated adoption model with the fuzzy analytic hierarchy process (AHP) with linguistic preference relations (LinPreRa). The top five adoption factors were found to be trust, relative advantage, security risk, complexity, and trialability. Implications for researchers, vendors, and end-users are also discussed.

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Author Biographies

Frans Hendrik Barnard, University of Pretoria

Graudate School of Technology Management

Elma Van der Lingen, University of Pretoria

Graduate School of Technology Management

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Published

2022-12-14

How to Cite

Barnard, F. H., & Van der Lingen, E. (2022). ADOPTION OF SOFTWARE AS A SERVICE: A FUZZY APPROACH TO RANKING THE DETERMINANTS. The South African Journal of Industrial Engineering, 33(4), 32–46. https://doi.org/10.7166/33-4-2639

Issue

Vol. 33 No. 4 (2022)

Section

General Articles

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