A PRODUCTIVITY MEASUREMENT MODEL FOR HIGHER EDUCATIONAL INSTITUTIONS
DOI:
https://doi.org/10.7166/15-2-207Abstract
ENGLISH ABSTRACT: Introduced several decades ago, productivity has rapidly developed into a powerful and versatile tool for both service and manufacturing sectors. Service represents the largest and fastest growing sector of developing economies. Yet, issues surrounding performance measurement in higher education institutions (HEI) presents an interesting and important research challenge often ignored. Rapid advances made during the past decade on problems associated with productivity have brought into an ever-sharper focus the need for a comprehensive and competent treatment of service productivity in HEI. The need for a treatment of this type has been long felt in research institutions, governments, and universities. This work investigates the feasibility of measuring the productivity of an academic department of a university using the NPC/NIIE model.
AFRIKAANSE OPSOMMING: Produktiwiteitsmeting het oor die afgelope dekades snel ontwikkel tot
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