MAINTENANCE PERFORMANCE RESEARCH
DOI:
https://doi.org/10.7166/17-1-163Abstract
ENGLISH ABSTRACT: The paper presents a comprehensive review of maintenance performance research. Articles on general surveys, system modelling, and specific applications in industries are reviewed. The scientific principles underlying maintenance performance research for the past 30 years are considered. The body of knowledge on maintenance performance is both quantitatively and qualitatively based. Of the quantitative approaches are economic and technical ratios, value-based and balanced scorecard, system audit, strategic, composite formulation, statistical, and partial maintenance productivity indices. The qualitative approaches include Luck's method, among others. Qualitative-based approaches are adopted in view of the inherent limitations of measuring a complex function such as maintenance effectively through quantitative models. Maintenance decision makers often come to the best conclusion using heuristics, backed up by qualitative assessment, supported by quantitative measures.
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