THE IMPACT OF THE ISO 9001 QUALITY MANAGEMENT SYSTEM ON THE COSTS OF QUALITY IN SOUTH AFRICAN MANUFACTURING ORGANISATIONS

Kemlall Ramsaroop Ramdass, Fulufhelo Masithulela

Abstract


Many organisations throughout the world are aggressively adopting the ISO 9001 international quality standard. It heightens improved productivity and efficiency at an operational level. However, the astronomical costs of implementation decrease the benefits in cost savings, leaving executives disgruntled. This study seeks to explore the significance and impact of related variables in implementing the international quality system standard ISO 9001 in South African organisations. The study aims to highlight that, although there are cost implications relating to the prevention, appraisal, and failure costs of product quality, organisations become internationally competitive through the effective maintenance of the ISO quality management systems. The investigation was conducted through a qualitative exploratory research methodology involving unstructured interviews using open-ended and closed-ended questions. A total of 50 organisations from different manufacturing sectors were identified to participate in the study through non-probability snowball sampling. Five manufacturing organisations were identified to start off the snowball methodology. Questionnaires were distributed to these organisations to determine what motivated organisations to implement ISO 9000 systems. The study highlighted that the implementation of ISO standards was fundamental to customers’ requirements of all industries, while well-maintained systems can reduce quality costs and improve organisational effectiveness.


Keywords


ISO 9000; continuous improvement; quality systems; quality costs

Full Text:

PDF


DOI: https://doi.org/10.7166/29-2-1741

Refbacks

  • There are currently no refbacks.




Copyright (c) 2018 Kemlall Ramsaroop Ramdass, Fulufhelo Masithulela


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help