Assessment of the quality of service provided by a national regulatory institution

Authors

  • O Adetunji
  • VSS Yadavalli
  • A Malada

DOI:

https://doi.org/10.7166/24-1-647

Abstract

Government institutions need to assess how well they meet the needs of their customers, and what their customers think about the quality of the services they provide. This is aligned with the

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Author Biographies

O Adetunji

VSS Yadavalli

A Malada

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Published

2013-05-20

How to Cite

Adetunji, O., Yadavalli, V., & Malada, A. (2013). Assessment of the quality of service provided by a national regulatory institution. The South African Journal of Industrial Engineering, 24(1), 29–49. https://doi.org/10.7166/24-1-647

Issue

Vol. 24 No. 1 (2013)

Section

General Articles

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