THE ROLE OF RELATIONSHIP MANAGEMENT IN THE SUCCESSFUL OUTSOURCING OF MAINTENANCE

Authors

  • A. J. van Niekerk Graduate School of Technology Management, University of Pretoria
  • J. K. Visser Graduate School of Technology Management, University of Pretoria

DOI:

https://doi.org/10.7166/21-2-51

Keywords:

Outsourcing maintenance functions, maintenance managers, establishing an outsourced maintenance relationship

Abstract

ENGLISH ABSTRACT: Outsourcing some maintenance functions (or the entire maintenance of specific equipment) is one of the options available to maintenance managers in managing their department more effectively. Several factors should be considered in establishing an outsourced maintenance relationship with the potential for long-term success. This paper discusses the results of an investigation into the role of relationship management in the success of maintenance outsourcing by users of production facilities. The results of a survey in the process industry reveal a strong correlation between successful outsourced maintenance and proper on-going management of the outsourcing relationship, and indicate that shortcomings in the management of the relationship are a prime driver of failed maintenance outsourcing.

AFRIKAANSE OPSOMMING: Die uitkontraktering van sommige instandhoudingstake (of die totale instandhouding van spesifieke toerusting) is een van die opsies wat die instandhoudingsbestuurder kan oorweeg om

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Published

2011-11-05

How to Cite

van Niekerk, A. J., & Visser, J. K. (2011). THE ROLE OF RELATIONSHIP MANAGEMENT IN THE SUCCESSFUL OUTSOURCING OF MAINTENANCE. The South African Journal of Industrial Engineering, 21(2). https://doi.org/10.7166/21-2-51

Issue

Vol. 21 No. 2 (2010)

Section

General Articles

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