ORGANISATIONAL DESIGN AND HUMAN CAPITAL MANAGEMENT FOR AN INCREASINGLY AGILE SERVICE ENVIRONMENT

• Misheck Musaigwa 1 Department of Industrial Engineering, Tshwane University of Technology, South Africa https://orcid.org/0000-0002-1474-5949
• Jan Swanepoel 1 Department of Industrial Engineering, Tshwane University of Technology, South Africa https://orcid.org/0000-0001-6861-4437

DOI:

https://doi.org/10.7166/35-3-3099

Abstract

The evolving phenomena of technical organisations, defined by the integration of Industry 4.0 technologies and enhanced international collaboration, have caused a heightened demand for specialised skills and experience. This shift has called for a focus on agile organisational design to adapt quickly to the rapidly changing environment as a result of technological advancements and market dynamics. Simultaneously, the increase in expatriate employment and transnational recruitment has increased competition for skilled professionals, highlighting the demand for dynamic human capital management strategies. This study employed a narrative literature review with the aim of analysing existing trends and practices in organisational agility, technology adaptation, and human capital management. The findings suggest that there is a growing emphasis on developing agile organisational practices and services. To remain competitive, technical organisations should adopt agile organisational design and human capital management practices. Continuous adaptation to market trends and technological advancements would be essential for sustained success.