WEB 2.0-SUPPORT FOR CHANGE MANAGEMENT DURING BPMS IMPLEMENTATION USING AN OPEN SOURCE APPROACH

Authors

  • P.G. Van Schalkwyk Department of Informatics, University of Pretoria
  • H.H. Lotriet Department of Informatics, University of Pretoria

DOI:

https://doi.org/10.7166/22-2-23

Keywords:

usiness process management systems (BPMS), enterprise resource planning (ERP), Web 2.0 tools, open source

Abstract

ENGLISH ABSTRACT: The authors argue that business process management systems (BPMS) are exposed to similar risks of failure as are traditional enterprise resource planning (ERP) systems. Change management is a significant critical success factor, and has to be managed well. Given the socio-technical nature of the implementation environment, communication and collaboration are crucially important to the success of change management. The authors provide an example of how collaboration and communication, as part of change management during BPMS implementation, can be achieved in practice, based on the use of Web 2.0 tools and an open source approach.

AFRIKAANSE OPSOMMING: Die outeurs voer aan dat besigheidsprosesbestuurstelsels aan soortgelyke falings-risiko

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Published

2011-11-05

How to Cite

Van Schalkwyk, P., & Lotriet, H. (2011). WEB 2.0-SUPPORT FOR CHANGE MANAGEMENT DURING BPMS IMPLEMENTATION USING AN OPEN SOURCE APPROACH. The South African Journal of Industrial Engineering, 22(2). https://doi.org/10.7166/22-2-23

Issue

Vol. 22 No. 2 (2011)

Section

General Articles

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