THE APPLICATION OF BUSINESS PROCESS MINING TO IMPROVING A PHYSICAL ASSET MANAGEMENT PROCESS: A CASE STUDY

Authors

  • Berno Theo Greyling Stellenbosch University
  • Wyhan Jooste Stellenbosch University

DOI:

https://doi.org/10.7166/28-2-1691

Keywords:

Asset Management, Business Process Management, Business Process Mining, ProM

Abstract

Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called ‘process mining’, with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement.

 

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Author Biography

Wyhan Jooste, Stellenbosch University

PhD (Industrial Engineering)

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Published

2017-09-04

How to Cite

Greyling, B. T., & Jooste, W. (2017). THE APPLICATION OF BUSINESS PROCESS MINING TO IMPROVING A PHYSICAL ASSET MANAGEMENT PROCESS: A CASE STUDY. The South African Journal of Industrial Engineering, 28(2), 120–132. https://doi.org/10.7166/28-2-1691

Issue

Vol. 28 No. 2 (2017)

Section

Case Studies

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