De Vries, M., Department of Industrial and Systems Engineering, University of Pretoria, South Africa
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The South African Journal of Industrial Engineering Vol. 20 No. 1 (2009) - General Articles
EVALUATING AND REFINING THE
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The South African Journal of Industrial Engineering Vol. 17 No. 2 (2006) - General Articles
A NEW PROCESS IMPROVEMENT APPROACH FOR MANAGEMENT CONSULTANCY ORGANISATIONS
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The South African Journal of Industrial Engineering Vol. 23 No. 1 (2012) - General Articles
ENHANCING CUSTOMER EXPERIENCE THROUGH BUSINESS PROCESS IMPROVEMENT: AN APPLICATION OF THE ENHANCED CUSTOMER EXPERIENCE FRAMEWORK (ECEF)
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