A NEW PROCESS IMPROVEMENT APPROACH FOR MANAGEMENT CONSULTANCY ORGANISATIONS

Authors

  • M. De Vries Department of Industrial and Systems Engineering, University of Pretoria
  • P.J. Conradie Department of Industrial and Systems Engineering, University of Pretoria

DOI:

https://doi.org/10.7166/17-2-141

Abstract

ENGLISH ABSTRACT: Management consultancy organisations of the 21st century realise that they need to move away from balance sheet accounting systems as the primary tool of management. Intangible assets, such as knowledge, skills and process assets, may be worth more than their physical assets, and require effective management to gain a competitive advantage. Many models for process-improvement and knowledge management that currently exist could be used in leveraging organisational intangible assets. Though the intricate interaction between the domains of process improvement management and knowledge management is clear in current models, a fully integrated model does not exist. The aim of this article is to demonstrate the integration possibilities of process improvement and knowledge management in an attempt to improve the practices of both during the same exercise, using an integrated model.

AFRIKAANSE OPSOMMING: Bestuurskonsultasie-organisasies van die 21ste eeu besef dat hul moet wegbeweeg van balansstaat gebaseerde rekenkundige stelsels as die prim

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Published

2011-11-05

How to Cite

De Vries, M., & Conradie, P. (2011). A NEW PROCESS IMPROVEMENT APPROACH FOR MANAGEMENT CONSULTANCY ORGANISATIONS. The South African Journal of Industrial Engineering, 17(2). https://doi.org/10.7166/17-2-141

Issue

Vol. 17 No. 2 (2006)

Section

General Articles

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