Hartmann D, Bicheno J, Emwanu B, Hattingh TS. UNDERSTANDING SYSTEM FAILURE IN HEALTH CARE: A MENTAL MODEL FOR DEMAND MANAGEMENT. S AFR J IND ENG [Internet]. 2021Aug.31 [cited 2024Nov.21];32(2):17-36. Available from: https://sajie.journals.ac.za/pub/article/view/2344