Smith, Richard Angus, Andre Bester, and Mellet Moll. “QUANTIFYING QUALITY MANAGEMENT SYSTEM PERFORMANCE IN ORDER TO IMPROVE BUSINESS PERFORMANCE”. The South African Journal of Industrial Engineering 25, no. 2 (August 18, 2014): 75–95. Accessed November 23, 2024. https://sajie.journals.ac.za/pub/article/view/714.