Barros Enríquez, J., Avemañay Morocho, . A., Villafuerte Lopez, M., Perez Toapanta, A., Simancas Vargas, J., Socasi Gualotuña, M. and Hidalgo Correa, C. (2025) “Customer Service Optimization and Management: A Case Study in a Telecommunications Company Using Queueing Model Simulation”, The South African Journal of Industrial Engineering, 36(4), pp. 13–31. doi: 10.7166/36-4-3192.