SMITH, R. A.; BESTER, A.; MOLL, M. QUANTIFYING QUALITY MANAGEMENT SYSTEM PERFORMANCE IN ORDER TO IMPROVE BUSINESS PERFORMANCE. The South African Journal of Industrial Engineering, [S. l.], v. 25, n. 2, p. 75–95, 2014. DOI: 10.7166/25-2-714. Disponível em: https://sajie.journals.ac.za/pub/article/view/714. Acesso em: 26 apr. 2024.