ADETUNJI, O.; YADAVALLI, V.; MALADA, A. Assessment of the quality of service provided by a national regulatory institution. The South African Journal of Industrial Engineering, [S. l.], v. 24, n. 1, p. 29–49, 2013. DOI: 10.7166/24-1-647. Disponível em: https://sajie.journals.ac.za/pub/article/view/647. Acesso em: 27 apr. 2024.