ABDUL KADER, I.; DWOLATZKY, B. DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING. The South African Journal of Industrial Engineering, [S. l.], v. 27, n. 1, p. 102–111, 2016. DOI: 10.7166/27-1-592. Disponível em: https://sajie.journals.ac.za/pub/article/view/592. Acesso em: 4 may. 2024.