CLAASEN, S. J. TIlE MALCOLM BALDRIDGE NATIONAL QUALITY AWARDS. The South African Journal of Industrial Engineering, [S. l.], v. 8, n. 1, 2011. DOI: 10.7166/8-1-391. Disponível em: https://sajie.journals.ac.za/pub/article/view/391. Acesso em: 5 may. 2024.