MOKGOHLOA, K.; RAMDASS, K.; OLIVIER, T. Process Optimisation Methodology and the Impact of it on Customer Experience at an Information Technology Company in South Africa. The South African Journal of Industrial Engineering, [S. l.], v. 36, n. 1, p. 173–187, 2025. DOI: 10.7166/36-1-2994. Disponível em: https://sajie.journals.ac.za/pub/article/view/2994. Acesso em: 13 jun. 2025.