VAN SCHALKWYK, P.; LOTRIET, H. WEB 2.0-SUPPORT FOR CHANGE MANAGEMENT DURING BPMS IMPLEMENTATION USING AN OPEN SOURCE APPROACH. The South African Journal of Industrial Engineering, [S. l.], v. 22, n. 2, 2011. DOI: 10.7166/22-2-23. Disponível em: https://sajie.journals.ac.za/pub/article/view/23. Acesso em: 2 may. 2024.