BARROS ENRÍQUEZ, J.; AVEMAÑAY MOROCHO, . A.; VILLAFUERTE LOPEZ, M.; PEREZ TOAPANTA, A.; SIMANCAS VARGAS, J.; SOCASI GUALOTUÑA, M.; HIDALGO CORREA, C. Customer Service Optimization and Management: A Case Study in a Telecommunications Company Using Queueing Model Simulation. The South African Journal of Industrial Engineering, [S. l.], v. 36, n. 4, p. 13–31, 2025. DOI: 10.7166/36-4-3192. Disponível em: https://sajie.journals.ac.za/pub/article/view/3192. Acesso em: 14 dec. 2025.