Barros Enríquez, J., Avemañay Morocho, . A., Villafuerte Lopez, M., Perez Toapanta, A., Simancas Vargas, J., Socasi Gualotuña, M., & Hidalgo Correa, C. (2025). Customer Service Optimization and Management: A Case Study in a Telecommunications Company Using Queueing Model Simulation. The South African Journal of Industrial Engineering, 36(4), 13–31. https://doi.org/10.7166/36-4-3192