Author Details

De Vries, M., Department of Industrial and Systems Engineering, University of Pretoria, South Africa

  • Vol 20, No 1 (2009) - General Articles
    EVALUATING AND REFINING THE ENTERPRISE ARCHITECTURE AS STRATEGY APPROACH AND ARTEFACTS
    Abstract  PDF
  • Vol 17, No 2 (2006) - General Articles
    A NEW PROCESS IMPROVEMENT APPROACH FOR MANAGEMENT CONSULTANCY ORGANISATIONS
    Abstract  PDF
  • Vol 23, No 1 (2012) - General Articles
    ENHANCING CUSTOMER EXPERIENCE THROUGH BUSINESS PROCESS IMPROVEMENT: AN APPLICATION OF THE ENHANCED CUSTOMER EXPERIENCE FRAMEWORK (ECEF)
    Abstract  PDF