Chung, Y., Y. Hsu, S. Tsai, H. Huang, and C. Tsai. “THE CORRELATION BETWEEN BUSINESS STRATEGY, INFORMATION TECHNOLOGY, ORGANISATIONAL CULTURE, IMPLEMENTATION OF CRM, AND BUSINESS PERFORMANCE IN A HIGH-TECH INDUSTRY”. The South African Journal of Industrial Engineering, vol. 23, no. 2, Nov. 2011, doi:10.7166/23-2-326.