BOTHA, G.; VAN RENSBURG, A. PROPOSED BUSINESS PROCESS IMPROVEMENT MODEL WITH INTEGRATED CUSTOMER EXPERIENCE MANAGEMENT. The South African Journal of Industrial Engineering, [S. l.], v. 21, n. 1, 2011. DOI: 10.7166/21-1-65. Disponível em: http://sajie.journals.ac.za/pub/article/view/65. Acesso em: 28 apr. 2024.