PETRAROLO, D. Benchmarking Organisational Capability using The 20 Keys. The South African Journal of Industrial Engineering, [S. l.], v. 8, n. 2, 2011. DOI: 10.7166/8-2-397. Disponível em: http://sajie.journals.ac.za/pub/article/view/397. Acesso em: 2 may. 2024.