BUKULA, M.; SNADDON, D. Schmenner’s Product-Process Matrix. A Critgue using S.A. Book Printers. The South African Journal of Industrial Engineering, [S. l.], v. 8, n. 1, 2011. DOI: 10.7166/8-1-390. Disponível em: http://sajie.journals.ac.za/pub/article/view/390. Acesso em: 3 may. 2024.