LEONARD, A. A CONCEPTUAL FRAMEWORK FOR MANAGING RELATIONSHIPS BETWEEN ALL PARTICIPANTS DURING IT SERVICE AND SUPPORT ACTIVITIES. The South African Journal of Industrial Engineering, [S. l.], v. 13, n. 2, 2011. DOI: 10.7166/13-2-310. Disponível em: http://sajie.journals.ac.za/pub/article/view/310. Acesso em: 5 may. 2024.