AMBROSE, G.; CLAASEN, S. A TOTAL QUALITY MANAGEMENT APPROACH TO CIVIL ENGINEERING CONSULTING. The South African Journal of Industrial Engineering, [S. l.], v. 15, n. 1, 2011. DOI: 10.7166/15-1-239. Disponível em: http://sajie.journals.ac.za/pub/article/view/239. Acesso em: 25 may. 2024.