HARTMANN, D.; BICHENO, J.; EMWANU, B.; HATTINGH, T. S. UNDERSTANDING SYSTEM FAILURE IN HEALTH CARE: A MENTAL MODEL FOR DEMAND MANAGEMENT. The South African Journal of Industrial Engineering, [S. l.], v. 32, n. 2, p. 17–36, 2021. DOI: 10.7166/32-2-2344. Disponível em: http://sajie.journals.ac.za/pub/article/view/2344. Acesso em: 28 apr. 2024.