BERHAN, E.; KITAW, D. THE ROLE OF MARKETING INFORMATION SYSTEMS (MKIS) IN SERVICE QUALITY IN ETHIOPIAN INDUSTRIES. The South African Journal of Industrial Engineering, [S. l.], v. 23, n. 1, 2011. DOI: 10.7166/23-1-220. Disponível em: http://sajie.journals.ac.za/pub/article/view/220. Acesso em: 19 apr. 2024.