BOTHA, G.; KRUGER, P.; DE VRIES, M. ENHANCING CUSTOMER EXPERIENCE THROUGH BUSINESS PROCESS IMPROVEMENT: AN APPLICATION OF THE ENHANCED CUSTOMER EXPERIENCE FRAMEWORK (ECEF). The South African Journal of Industrial Engineering, [S. l.], v. 23, n. 1, 2011. DOI: 10.7166/23-1-218. Disponível em: http://sajie.journals.ac.za/pub/article/view/218. Acesso em: 20 apr. 2024.