FAULL, N.; FLEMING, P.; BOURNE, M. IMPLEMENTATION PRINCIPLES . The South African Journal of Industrial Engineering, [S. l.], v. 15, n. 2, 2011. DOI: 10.7166/15-2-201. Disponível em: http://sajie.journals.ac.za/pub/article/view/201. Acesso em: 2 may. 2024.