PIETERSE, E.; PRETORIUS, M. THE DEVELOPMENT OF AN INTERNAL TECHNOLOGY STRATEGY ASSESSMENT FRAMEWORK WITHIN THE SERVICES SECTOR UTILISING TQM PRINCIPLES. The South African Journal of Industrial Engineering, [S. l.], v. 16, n. 2, 2011. DOI: 10.7166/16-2-171. Disponível em: http://sajie.journals.ac.za/pub/article/view/171. Acesso em: 20 jul. 2024.