DU PLESSIS, L.; DE VRIES, M. TOWARDS A HOLISTIC CUSTOMER EXPERIENCE MANAGEMENT FRAMEWORK FOR ENTERPRISES. The South African Journal of Industrial Engineering, [S. l.], v. 27, n. 3, p. 23–36, 2016. DOI: 10.7166/27-3-1624. Disponível em: http://sajie.journals.ac.za/pub/article/view/1624. Acesso em: 23 feb. 2024.