NAIDOO, S.; POTLAKI, P. P. THE INFLUENCE OF OPERATIONS MANAGEMENT ON SERVICE DELIVERY: THE CASE OF A SOUTH AFRICAN MUNICIPALITY. The South African Journal of Industrial Engineering, [S. l.], v. 35, n. 4, p. 116–131, 2024. DOI: 10.7166/35-4-3016. Disponível em: http://sajie.journals.ac.za/pub/article/view/3016. Acesso em: 22 dec. 2024.