The Organisational Performance Impact Of ERP Systems On Selected Companies

Authors

  • Colin Anthony Hart University of the Witwatersrand
  • Roy Douglas Snaddon Polytechnic of Namibia

DOI:

https://doi.org/10.7166/25-1-615

Keywords:

enterprise resource planning, ERP, organisational performance, critical success factors

Abstract

There is a need to determine the performance benefits that firms gain from enterprise resource planning (ERP) systems, and the factors that contribute to success. Consequently, the central research problem is:

To determine the impact of ERP systems on organisational performance by analysing achieved ERP benefits within the framework of a suitable performance measurement system (PMS), and to investigate the association between critical success factors (CSFs) and ERP benefits.

A list of expected ERP benefits and CSFs is compiled. Performance measurement models are evaluated, and one model is designed to evaluate ERP impact. ERP experts refine identified ERP benefits and CSFs using structured interviews. These are built into a questionnaire, and used to survey South African (SA) companies in manufacturing, mining, and power generation.

Results indicate that business benefits are realised by companies that implement ERP systems. By building benefits into the performance measurement model, a positive impact on organisational performance is observed. Although a core list of CSFs is identified, and three associations are found between CSFs and ERP benefits, further research is needed.

Downloads

Download data is not yet available.

Author Biographies

Colin Anthony Hart, University of the Witwatersrand

Department of Mechanical, Industrial and Aeronautical Engineering, Masters Graduate

Roy Douglas Snaddon, Polytechnic of Namibia

Department of Mechanical Engineering, Professor and Director

Downloads

Published

2014-01-10

How to Cite

Hart, C. A., & Snaddon, R. D. (2014). The Organisational Performance Impact Of ERP Systems On Selected Companies. The South African Journal of Industrial Engineering, 25(1), 14–28. https://doi.org/10.7166/25-1-615

Issue

Vol. 25 No. 1 (2014)

Section

General Articles

License

Authors who publish in the Journal agree to the following terms:
  1. Authors retain copyright and grant the Journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this Journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the Journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this Journal.