DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING

Authors

  • Imtiaz Abdul Kader University of Witwatersrand
  • Barry Dwolatzky University Of Witwatersrand

DOI:

https://doi.org/10.7166/27-1-592

Keywords:

Business Process Reengineering, Project Execution, Methodology, Organisation Culture, Organisation Structure

Abstract

Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others. 

Author Biographies

Imtiaz Abdul Kader, University of Witwatersrand

Head of Integration and Delivery Standard Bank PBB IT.

PHD Student at Wits University

Barry Dwolatzky, University Of Witwatersrand

Professor at University Of the Witwatersrand and Director of the Johannesburg Centre for Software Engineering

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Published

2016-05-10

How to Cite

Abdul Kader, I., & Dwolatzky, B. (2016). DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING. The South African Journal of Industrial Engineering, 27(1), 102–111. https://doi.org/10.7166/27-1-592

Issue

Vol. 27 No. 1 (2016)

Section

General Articles

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