DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY’S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING

Imtiaz Abdul Kader, Barry Dwolatzky

Abstract


Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others. 


Keywords


Business Process Reengineering; Project Execution; Methodology; Organisation Culture; Organisation Structure

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DOI: https://doi.org/10.7166/27-1-592

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Copyright (c) 2016 Imtiaz Abdul Kader, Barry Dwolatzky


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


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