EVALUATING THE IMPACT OF OPERATIONAL REPORTS

Le-Ann Botes, W Hamer, D Nell, P Goosen, H Brand

Abstract


New technological developments allow for an increase in data generation. There is a parallel increase in business intelligence systems. As a result, numerous operational reports are continuously developed to measure operational performance. Many studies state that data-driven reporting aids valuable decision-making. However, reports need to be evaluated to identify the extent of their impact on operations. This paper provides a review of current evaluation methods, which shows that user surveys are most commonly used. These surveys are limited, as they only indicate reporting quality. Little has been done to quantify the impact of reporting. In this paper, an evaluation method is developed that assesses both the qualitative and quantitative impacts of operational reports. This method is then applied to water management and energy management reporting case studies in the mining industry. The quantitative impact ranged from R0.5-million to R7.3-million and from R0.3-million to R65.0-million for the two case studies respectively.


Keywords


impact evaluation; operational report; qualitative and quantitative

Full Text:

PDF


DOI: https://doi.org/10.7166/31-3-2428

Refbacks

  • There are currently no refbacks.




Copyright (c) 2020 Le-Ann Botes, W Hamer, D Nell, P Goosen, H Brand


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help