KNOWLEDGE TRANSFER ACROSS DIFFERENT BOUNDARIES IN A PROJECT ENVIRONMENT: A CASE STUDY OF A BOTSWANA MINING ORGANISATION

Authors

  • Abel Jhamba Department of Engineering and Technology Management, University of Pretoria, South Africa
  • Herman Steyn Department of Engineering and Technology Management, University of Pretoria, South Africa http://orcid.org/0000-0002-5913-6354

DOI:

https://doi.org/10.7166/32-1-2326

Keywords:

Knowledge transfer, organizational boundaries, PMO, document management system

Abstract

Effective knowledge transfer is essential in obtaining a competitive advantage. In a project environment, knowledge transfer occurs across different boundaries and involves different stakeholders — a topic much neglected in the literature. This paper explores the processes at play when knowledge is transferred across different boundaries, and then focuses on the role played by the document management system in a project management office. Results from focus group workshops and interviews indicate that the project management office plays a vital role in ensuring effective knowledge transfer, and that the roles differ at different boundaries. In the mining case study, the document management system plays a key role in knowledge transfer.

Author Biography

Herman Steyn, Department of Engineering and Technology Management, University of Pretoria, South Africa

Graduate School of Technology Management.

Professor

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Published

2021-05-28

How to Cite

Jhamba, A., & Steyn, H. (2021). KNOWLEDGE TRANSFER ACROSS DIFFERENT BOUNDARIES IN A PROJECT ENVIRONMENT: A CASE STUDY OF A BOTSWANA MINING ORGANISATION. The South African Journal of Industrial Engineering, 32(1), 182–195. https://doi.org/10.7166/32-1-2326

Issue

Vol. 32 No. 1 (2021)

Section

Case Studies

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