A DATA ENVELOPMENT ANALYSIS APPROACH FOR MEASURING THE EFFICIENCY OF EMPLOYEES: A CASE STUDY

Hadi Shirouyehzad, F. Hosseinzadeh Lotfi, Mir. B. Aryanezhad, Reza Dabestani

Abstract


ENGLISH ABSTRACT: Human resource management has become ever more important to organisational success. Many organisations have therefore realised that human resource management and performance can provide competitive advantage. The purpose of this study is to introduce a practical model for assessing employees efficiency. In this paper, a model related to the data envelopment analysis (DEA) approach is developed to calculate such efficiency. Physical working conditions, salary, responsibilities allocated, and the amount of work to be done are considered the main factors that may influence employees efficiency. The Andersen-Petersen model and a brief statistical analysis are used to rank employees and to analyse their efficiency value, based on demographic characteristics. The study confirms that physical working conditions and organisational commitment are the main factors that affect employees efficiency.

AFRIKAANSE OPSOMMING: Menslike-hulpbronbestuur speel n al belangriker rol in die sukses van n onderneming. Gevolglik het talle ondernemings besef dat menslike-hulpbronbestuur en werkverrigting n mededingende voordeel kan bied. Die doel van hierdie studie is om n praktiese model vir die assessering van werknemers se doeltreffendheid bekend te stel. n Model, wat verband hou met die data envelopment analysis (DEA)-benadering, is ontwikkel om die doeltreffendheid te bereken. Fisiese werkomstandighede, salaris, verantwoordelikhede toegewys en die werklading word beskou as die belangrikste faktore wat werknemer-doeltreffendheid kan bevloed. Die Anderson-Petersen-model en n bondige statistiese analise is gebruik om werknemers te rangskik om sodoende hul doeltreffendheidswaarde te analiseer, gebaseer op demografiese kenmerke. Die studie bevestig dat fisiese werks-omstandighede en die verbintenis van die organisasie die belangrikste faktore is wat werknemers doeltreffendheid bevloed.


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DOI: https://doi.org/10.7166/23-1-230

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