USING FAILURE MODES AND EFFECTS ANALYSIS AS A PROBLEM-SOLVING GUIDELINE WHEN IMPLEMENTING SPC IN A SOUTH AFRICAN CHEMICAL MANUFACTURING COMPANY

Logan-Lee Miché Appollis, Wynand A Van Dyk, Stephen Matope

Abstract


Quality management has ceased to be an operational extra, and has become imperative to doing business in a saturated market environment with demanding clients. It is now a significant component of holistic operational management. The ultimate aim remains customer satisfaction, using the most effective techniques to ensure the most efficient and cost-effective process. Statistical process control (SPC) and statistical quality control have been widely used in quality management to enhance process performance by reducing process variation. However, SPC can only be effective if implemented with a structured problem-solving tool. The diagnostic ability of statistics, coupled with a failure modes and effect analysis (FMEA) as the problem-solving methodology during an out-of-control action plan, creates an environment conducive to improving processes and empowering employees. The failure modes and effect analysis was used to identify and eliminate sources of variation, which led to a reduction in process variation by 63 per cent and a decrease in defects by 160 961 per million opportunities.


Keywords


FMEA, SPC, Process Control, Problem Solving

Full Text:

PDF


DOI: https://doi.org/10.7166/31-1-2294

Refbacks

  • There are currently no refbacks.




Copyright (c) 2020 Logan-Lee Miché Appollis, Wynand Van Dyk, Stephen Matope


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help