EXPLORING THE DESIGN OF PERFORMANCE DASHBOARDS IN RELATION TO ACHIEVING ORGANISATIONAL STRATEGIC GOALS

Authors

  • Keshika Bugwandeen University of Stellenbosch Business School
  • Marius Ungerer University of Stellenbosch Business School

DOI:

https://doi.org/10.7166/30-2-2021

Keywords:

Business intelligence, dashboards, dashboard design, information systems, strategy execution

Abstract

Inadequate information sharing and ineffective monitoring are obstacles to strategy execution in an organisation. Performance dashboards are an information system tool used to translate theorganisation’s strategy into objectives, metrics, initiatives, and tasks for each group and individual in the organisation; however, many organisations have been unable to implement dashboards successfully. The primary objective of the research was to explore the design of performance dashboards in relation to achieving strategic goals. The literature revealed mandatory criteria for dashboard design. Dashboards are a business enablement tool, and their success rests on a structured development process with adequate stakeholder involvement.

 

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Published

2019-08-30

How to Cite

Bugwandeen, K., & Ungerer, M. (2019). EXPLORING THE DESIGN OF PERFORMANCE DASHBOARDS IN RELATION TO ACHIEVING ORGANISATIONAL STRATEGIC GOALS. The South African Journal of Industrial Engineering, 30(2), 161–175. https://doi.org/10.7166/30-2-2021

Issue

Vol. 30 No. 2 (2019)

Section

General Articles

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