AN APPROACH TO IMPROVING CUSTOMER ON-TIME DELIVERY AGAINST THE ORIGINAL PROMISE DATE

Authors

  • G M Ramachandran Anna University,Chennai.
  • S Neelakrishnan Anna University,Chennai.

DOI:

https://doi.org/10.7166/28-4-1766

Abstract

One of the main challenges that a low-volume high-variety (LVHV) product manufacturing industry faces is to improve customer on-time delivery (OTD) against the original promised date (OPD) in a make-to-order (MTO) situation. A systematic root-cause analysis is carried out in the LVHV industry to find the true root cause and eliminate it. This paper proposes a methodology that incorporates the lean thinking methodology, a lean live tracking (LLT) tool, and cross-functional team (CFT) approaches to improve OTD. These are tested using real-time data from an industrial valve manufacturing LVHV firm, resulting in an average OTD improvement from 30 percent to 90 percent in about eight months.

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Published

2017-12-13

How to Cite

Ramachandran, G. M., & Neelakrishnan, S. (2017). AN APPROACH TO IMPROVING CUSTOMER ON-TIME DELIVERY AGAINST THE ORIGINAL PROMISE DATE. The South African Journal of Industrial Engineering, 28(4), 109–119. https://doi.org/10.7166/28-4-1766

Issue

Vol. 28 No. 4 (2017)

Section

General Articles

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