COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT IMPLEMENTATION: A CASE STUDY OF A MAJOR GROCERY RETAILER IN SOUTH AFRICA

Authors

DOI:

https://doi.org/10.7166/29-4-1744

Keywords:

Collaborative planning, forecasting and replenishment (CPFR), grocery retailer, implementation, qualitative

Abstract

The purpose of this study was to investigate the key factors that affect the implementation of collaborative planning, forecasting, and replenishment (CPFR). A single case study method was adopted, examining a critical case in the South African grocery retail sector. Semi-structured interviews were conducted to collect data. The study confirmed five of the six key factors affecting CPFR implementation that have been identified in the literature. Two new key factors, business understanding and a common goal, were identified. The study also determined the framework that the focal firm used to implement CPFR. The findings aid supply chain managers in understanding and leveraging the key factors that affect the successful implementation of CPFR. The framework can be used for benchmarking and guiding managers through the process of implementing CPFR.

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Author Biographies

Wesley Niemann, University of Pretoria

Business Management

Theuns Kotzé, University of Pretoria

Business Management

Dylan Jacobs, University of Pretoria

Business Management

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Published

2018-12-10

How to Cite

Niemann, W., Kotzé, T., & Jacobs, D. (2018). COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT IMPLEMENTATION: A CASE STUDY OF A MAJOR GROCERY RETAILER IN SOUTH AFRICA. The South African Journal of Industrial Engineering, 29(4), 1–16. https://doi.org/10.7166/29-4-1744

Issue

Vol. 29 No. 4 (2018)

Section

Feature Articles

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