THE APPLICATION OF BUSINESS PROCESS MINING TO IMPROVING A PHYSICAL ASSET MANAGEMENT PROCESS: A CASE STUDY

Berno Theo Greyling, Wyhan Jooste

Abstract


Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called ‘process mining’, with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement.

 


Keywords


Asset Management; Business Process Management; Business Process Mining; ProM

Full Text:

PDF


DOI: http://dx.doi.org/10.7166/28-2-1691

Refbacks

  • There are currently no refbacks.




Copyright (c) 2017 Berno Theo Greyling, Wyhan Jooste


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help