A DECISION SUPPORT MODEL TO DETERMINE THE CRITICAL SUCCESS FACTORS OF ASSET MANAGEMENT SERVICES

Johannes Lodewyk Jooste, PJ Vlok

Abstract


Business-to-business services relating to physical asset management play an increasingly important role in industry. This is in the context of the current pressures that organisations experience in realising optimal value from their assets. Complying with asset management standards such as ISO 55000 contributes towards the importance of these services. This paper summarises the findings from a study identifying the critical success factors for asset management services, and presents a decision support model that provides the asset management community with access to these factors for decision-making and for improving asset management services.


Keywords


decision support model; critical success factors; asset management

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DOI: https://doi.org/10.7166/26-1-1043

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Copyright (c) 2015 The South African Journal of Industrial Engineering


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


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