ENTERPRISE RESOURCE PLANNING SOLUTION SELECTION CRITERIA IN MEDIUMSIZED SOUTH AFRICAN COMPANIES

M. Malie, N. Duffy, A.C. J van Rensburg

Abstract


ENGLISH ABSTRACT: The purpose of this study is to identify the factors that medium-sized South African companies consider important in the acquisition of an Enterprise Resource Planning (ERP) solution. Through an extensive literature review, fourteen ERP selection criteria were identified. Using these fourteen criteria, a questionnaire was developed to test and rate these criteria on a 10-point scale. Results from the survey show that manufacturing and non-manufacturing companies rate reliability, compatibility, service, and support as the most important criteria when selecting an ERP solution.

AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om die faktore te identifiseer wat deur mediumgrootte Suid-Afrikaanse firmas gebruik kan word in die aankoop van hulpbronbeplanningstelsels. Deur n uitgebreide literatuurstudie is veertien kriteria geentifiseer wat gebruik kan word as n meganisme om die aankoop van die stelsel te evalueer. Uit hierdie kriteria is n vraelys ontwerp wat die kriteria toets en evalueer op n tien-punt skaal. Uit die ondersoekresultate is gevind dat vervaardiging- en nie-vervaardigingsondernemings betroubaarheid, versoenbaarheid, diens, en ondersteuning beskou as die belangrikste kriteria wat gebruik kan word in die keuse van n hulpbronbeplanningstelsel.


Full Text:

PDF


DOI: https://doi.org/10.7166/19-1-104

Refbacks

  • There are currently no refbacks.




Copyright (c) 2015 The South African Journal of Industrial Engineering


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help