IMPACT OF TQM PRACTICES ON INNOVATION PERFORMANCE AMONG MANUFACTURING COMPANIES IN MALAYSIA

Choi Sang Long, Mohd Hamizan Abdul Aziz, Tan Owee Kowang, Wan Khairuzzaman Wan Ismail

Abstract


This study examines the impact of total quality management (TQM) practices on an organisation’s innovation performance. Correlation coefficient and regression analysis is used to examine the relationship between TQM practices and innovation performance. This study’s sample is drawn from the manufacturing organisations located in the district of Rawang in the state of Selangor, Malaysia. The empirical results of this study confirm that TQM has a positive impact on innovation performance across five measured practices: customer focus, leadership, process management, strategic planning, and people management. Furthermore, the three most influential TQM practices are identfied as people management,process management, and customer focus. Managers in the manufacturing sector can find this study useful, especially if they are aiming to improve their organisation’s innovation performance with the help of quality management practices.


Keywords


Total quality management; leadership; customer focus; people management; process management

Full Text:

PDF


DOI: https://doi.org/10.7166/26-1-1038

Refbacks

  • There are currently no refbacks.




Copyright (c) 2015 The South African Journal of Industrial Engineering


ISSN 2224-7890 (on-line) ; ISSN 1012-277X (print)


Powered by OJS and hosted by Stellenbosch University Library and Information Service since 2011.


Disclaimer:

This journal is hosted by the SU LIS on request of the journal owner/editor. The SU LIS takes no responsibility for the content published within this journal, and disclaim all liability arising out of the use of or inability to use the information contained herein. We assume no responsibility, and shall not be liable for any breaches of agreement with other publishers/hosts.

SUNJournals Help